Previous Debrief Section

Learning Objectives

On completion of this module participants will gain knowledge in:

  • Use and adapt communications skills with the dying person with diverse needs, their families, and their support systems.
  • Look at the specific skill set of Active Listening and how it helps a person tell their story.
  • Explore new ways of dealing with emotion and communicating bad news through the SPIKE and ABCDE methods.
  • Look at the ISBAR (SBAR) tool as a way to effectively communicate within the care team.
  • Examine your own attitudes, beliefs, and biases as they impact communication.
  • Identify how your own non-verbal communication may be interpreted by others.
  • Differentiate between empathy and sympathy.
  • Recognise common communication blocks and use techniques to minimise their impact in interpersonal relationships.
  • Identify ways that the care team provides support by avoiding communication blocks, offering a compassionate presence and supporting dignity.
  • Examine the characteristics of good recording and reporting.

Realising the importance of establishing relationships within the care team, and the need to communicate information clearly and concisely in order to be heard.

Select the materials tab above to view the references for Module 2.

References Module 2 Communication

 

Buckman, R. (2005) ‘Breaking Bad News: The SPIKES strategy’, Community

Oncology http://www.communityoncology.net/journal/articles/0202138.pdf

(accessed 12-05-2008)

 

Carlson, R. (2007), Don’t Sweat the Small Stuff: 2007 Day to day calendar,

Andrews McMeel Publishing, Kansas

 

Chochinov, H. (2005), "Dying, Dignity and New Horizons in Palliative End-of-

Life Care." CA: A Cancer Journal for Clinicians 56: 84-103.

 

Ferrell, B. Coyle, N. (2006) Textbook of Palliative Nursing, 2nd Edition. USA: Oxford University press.

EndLink: An Internet-based End of Life Care Education Program.

http://endlink.lurie.northwestern.edu, accessed 28-10-07.

 

Ashby, M. and Aranda, S. (2006), ‘Responding to desire to die statements

from patients with advanced disease: recommendations for health

professionals’, Palliative Medicine, Vol. 20, pp. 703-710.

 

Ivey, A. & Ivey, M. (2003), Intentional Interviewing and Counselling:

Facilitating Client Development in a Multicultural Society, 5th edn,

Brooks/Cole, Pacific Grove, CA.

 

Murray, K. (2015), Essentials in Hospice and Palliative Care:

A Practical Resource for Every Nurse

Life and Death Matters, Canada

 

Nakashima, M. and E. Canada (2005). "Positive dying and resiliency in later life: A qualitative study." Journal of Aging Studies 19(1): 109-125.

 

Rogers, C. (1980), A Way of Being, Boston, Houghton Mifflin Company.

The Emotional and Spiritual Care Committee of the National Voluntary Organizations Active in Disaster, 2004, Emotional and Spiritual Care, an introduction on basic concepts [online],

http://www.nvoad.org/articles/ESCCchapterB.pdf.

 

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